FAQs
What is your jewelry made out of?
We craft our jewelry using high-quality materials, including brass, stainless steel, and sterling silver, finished with 18K or 24K gold or silver electroplating. We choose electroplating over traditional plating because it creates a more durable, long-lasting finish. With proper care, your River Raine jewelry will stay beautiful for years to come!
How to care for my jewelry?
Our jewelry is created with heavy micron 18k gold or silver over brass, stainless steel or sterling silver. Plated jewelry will turn over time so being gentle with your jewelry will extend its life. When not being worn, we recommend storing the items in your custom River Raine packing or something airtight. Try to avoid wearing your jewelry in water and avoid it coming into contact with lotions or fragrances.
When will my order ship?
We don’t like waiting for packages in the mail and we believe neither should you. Your package will ship within 1-2 days of purchase unless otherwise specified.
Do you offer order cancellations?
Once the order is placed we are not able to provide order cancellations however, if you need to change something on your order, please email us at, hey@riverraine.com.
My order arrived damaged what do I do?
If you received your order and you believe there may be damage, please email us at hey@riverraine.com within 24 hours and include your order number, a description of the damage, and a photo.