FAQs
When will my order ship?
We don’t like waiting for packages in the mail and we believe neither should you. Your package will ship within 1-2 days of purchase unless otherwise specified.
Do you offer order cancellations?
Once the order is placed we are not able to provide order cancellations however, if you need to change something on your order, please email us at, hey@riverraine.com.
How to care for my jewelry?
Our jewelry is created with heavy micron 18k gold or silver over brass, stainless steel or sterling silver. Plated jewelry will turn over time so being gentle with your jewelry will extend its life. When not being worn, we recommend storing the items in your custom River Raine packing or something airtight. Try to avoid wearing your jewelry in water and avoid it coming into contact with lotions or fragrances.
My order arrived damaged what do I do?
If you received your order and you believe there may be damage, please email us at hey@riverraine.com within 24 hours and include your order number, a description of the damage, and a photo.